Privacy Policy

Last Updated: December 12th 2025
Higgins Heating & Cooling
Website: https://www.higginshvac.com/

1.Introduction

Higgins Heating & Cooling (“Higgins,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website (higginshvac.com), request services, or interact with our team.

By using our website, submitting a form, or communicating with us, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect information in three primary ways:
(1) Information you provide, (2) Information collected automatically, and (3) Information from third-party tools.

2.1 Information You Provide to Us

This includes any information you voluntarily submit, such as:

Contact Information: name, phone number, email address, business name, job title
Service Details: equipment type, project needs, location, building information
Form Submissions: contact forms, service requests, estimate requests, career applications
Payment Information: only when submitting payments through secure third-party processors (we do not store full credit card details)

For commercial clients, you may also provide:

Building access information
Project specifications
Maintenance contract requirements

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

IP address
Browser type and device type
Pages visited and time spent on each page
Interaction logs (clicks, scroll behavior)
Referral sources (e.g., Google search, ads)

This data helps us improve site performance and user experience.

2.3 Information From Third-Party Tools

We use trusted platforms to operate our business. These may collect or process information, including:

ServiceTitan CRM (customer records, scheduling, project history)
Google Analytics & Search Console (website analytics)
Payment providers (ACH, credit card processing)
Financing partners (application data)
Email and SMS platforms (communication delivery)

We do not share sensitive customer data outside of required operational use.

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

Providing HVAC installation, maintenance, and repair services
Scheduling appointments and dispatching technicians
Preparing quotes, proposals, and maintenance agreements
Processing payments and financing requests

3.2 Communication

Responding to inquiries
Sending service updates, appointment confirmations, and follow-ups
Communicating account information and contract-related details

3.3 Business Operations

Improving our website, services, and customer experience
Internal training and quality assurance
Compliance with licensing, safety, and regulatory requirements

3.4 Marketing (Commercial & Residential)

If permitted by law, we may use your information to:

Send promotional emails or SMS
Recommend services based on your HVAC equipment
Share offers for maintenance plans or upgrades

3.5 SMS Messaging & Mobile Communications

If you provide your mobile phone number and opt in to receive text messages from Higgins Heating & Cooling LLC., you consent to receive service-related and marketing text messages, which may include appointment confirmations service updates, promotions, reminders, and special offers.

Mobile messaging opt-in data will NOT be shared, sold, rented, or disclosed to any third parties for their marketing or promotional purposes.
This includes SMS consent data, phone numbers, and messaging history.

You may opt out of SMS communications at any time by:

Replying STOP to any text message, or
Contacting us at higginsheatingandcooling@gmail.com or (864) 992-0835

Message and data rates may apply. Message frequency may vary.

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You may opt out at any time.

4. How We Share Information

We do not sell your personal information.

However, we may share data with trusted partners necessary to operate our business, including:

ServiceTitan CRM for scheduling and record keeping
Financing partners you apply with
Payment processors to securely handle transactions
Manufacturers for warranty registration (e.g., Lennox, Trane, Daikin, Carrier, York)
Subcontractors assisting with projects (if applicable)
IT and security providers that maintain systems

We may also disclose information when required by law or to protect our rights.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

Improve website speed and performance
Enable Google Analytics
Support advertising such as Google Ads remarketing
Retain form data temporarily for user convenience

You may disable cookies through your browser settings, although some site features may not function properly.

6. Data Security

We take data security seriously. Measures include:

Encrypted data transmission (HTTPS)
Role-based access controls
Secure employee accounts and authentication
Regular security monitoring and audits
Compliance with manufacturer, financing, and CRM security standards

While no system is 100% secure, we implement industry-standard safeguards.

7. Data Retention

We retain information only as long as necessary to:

Provide services
Maintain legally required business records
Support warranties, maintenance agreements, and service history
Comply with tax, insurance, and regulatory requirements

If you request deletion of personal information, we will comply unless retention is required by law.

8. Your Privacy Rights

Depending on your location, you may have rights such as:

Accessing the personal information we have about you
Requesting corrections or updates
Requesting deletion (where legally permitted)
Opting out of marketing communications
Limiting cookie-based tracking
Requesting a copy of your data

To exercise your rights, contact us at:
📧 sampson@higginshvac.com
📞 (864) 992-0835

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites. We recommend you review their policies.

10. Children’s Privacy

Higgins Heating & Cooling does not knowingly collect data from children under age 13. If we learn that information was collected in error, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations or legal obligations. Updates will be posted on this page with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Higgins Heating & Cooling
2023 Montague Ave Ext
Greenwood, SC 29649
📞 (864) 992-0835
📧 higginsheatingandcooling@gmail.com

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